Returns

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at info@soalien.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
SOALIEN
Attn: Returns
418 Ashley Road,
Poole,
Dorset.
BH14 0AA
United Kingdom  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
The following items cannot be returned or exchanged: 
 
     ●     Underwear   
     ●     Socks   
     ●     Swimwear     
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
           
     ●     Items must be returned in their original packaging.   
     ●     All original labels must still be attached where applicable.   
     ●     Free gifts must be returned if they were included with the original order.   
     ●     Items must be returned in the same condition as supplied.   
     ●     Clothing must be returned unworn.   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at: 
info@soalien.com 
This return policy was created using Termly’s Return and Refund Policy Generator.